★☆☆☆☆ Waited 25 minutes🔔 New review · Narjis★★★★★ Fast and consistent🚨 Negative · Olaya↩ Replied in 6 minutes★★☆☆☆ Order incomplete
What wore you out the most?
✓Saudi platform
For multi-branch owners and managers
Stop opening Google Maps every hour. Thaqiba tells you about every review as it lands
Save hours every week and catch bad reviews before they cost you customers. Instant Telegram and WhatsApp alerts, with a ready reply in your customer’s language.
✓ 7 days free · no card needed✓ 5-minute setup✓ Arabic & English
ChasingDelaysBad reviewsThaqiba has it ✓
Thaqiba in numbers
41branches watched right now
1,652reviews tracked
305new reviews alerted in 30 days
205manager hours saved this month*
Live platform figures · *estimate: 10 minutes a day per branch spent opening Maps
Straight to your phone
This is how every review reaches you
Branch, stars, the review text and a button to reply, in one Telegram or WhatsApp alert minutes after it is posted. Negative ones are flagged red so they never get lost.
🚨 New negative review · Olaya branch★★☆☆☆ · Khalid “Waited 25 minutes and the garlic sauce was missing”
Open reviewSuggest reply
✨ Suggested reply (customer’s dialect)
Hi Khalid, sorry about the wait and the missing garlic sauce, that is not our standard. Please reach out so we can follow it up with the branch.
He knows, acts and replies… before the complaint repeats.
Time calculator
How many work days go into chasing reviews?
How many branches do you have?
branches
Assumes Maps is opened 3 times a day per branch, 2 minutes each, 30 days.
30hours a month
= 4 full work days · 900 Maps visits
Without Thaqiba
With ThaqibaAlerts come to you; your time goes to replies
Your planStarter · 99 SAR / monthGrowth · 249 SAR / monthBusiness · 549 SAR / monthEnterprise · custom priceStart free trial
Up and running in three steps
1
Add your branches
Paste each branch's Google Maps link and monitoring starts within minutes.
2
Link Telegram
One tap links you or your team group. Alerts and the daily report arrive there.
3
Get every review as it lands
A bad review? You know within minutes and act before it repeats, with every branch ranked on one board.
Everything your branches’ reputation needs… in one place
From the first alert, to the reply, to knowing why it happened and how you compare.
Real-time alerts
Every review reaches you before the next customer reads it
Thaqiba watches every branch on Google Maps and sends each new review on Telegram and WhatsApp to you and the branch manager.
Choose: every review, or negatives only
Alert when a customer changes their rating
A group per team or a number per manager
TTelegram · Thaqiba
🚨 New negative reviewBranch: Olaya ★★☆☆☆ · Khalid «Waited 25 minutes, order incomplete»1 min ago
WWhatsApp · Olaya manager
🔔 New reviewBranch: Narjis · ★★★★★ «Fast service, consistent taste»now
Smart replies
A professional reply in your customer's language in 10 seconds
AI reads the review and writes a reply that addresses the exact issue or thanks them for what they liked, using their name and your signature.
Two options to choose from
Saudi, Emirati, Kuwaiti, Egyptian, Levantine or MSA, and English for English reviews
Never promises what you didn't decide; edit before posting
★★☆☆☆ «Food arrived cold and the fries were missing»
✨ Suggested reply
Hi Khalid, we are sorry your food arrived cold and the fries were missing, that is not the standard we want for you. Your note reached the branch team and we would love to make it right. — The team
Copy & postAnother
More reviews
Turn happy customers into stars on Google
A ready QR card per branch at the counter or table. Customers scan with their camera and the review page opens.
One-click printing for all branches
Scans counted per branch
Asks everyone, as Google requires
Your restaurant
Rate your visitOlaya branch
📷 Scan with your camera
128 scans this month
Operating decisions
Know why a branch drops, not just that it dropped
The weekly report groups complaints: delays, missing items, food temperature, staff, cleanliness… and names the branch that slipped.
AI summary for management
Save as PDF and share
Arrives every Sunday automatically
🗓️ Weekly report
Waiting14
Missing items9
Food temperature6
Staff3
📉 Biggest drop: Olaya (−0.2) · main cause: peak-time delays
Competition
Where do you stand against the competitor next door?
Add the competitors near your branches and Thaqiba tracks their rating and review count against yours.
The gap with each competitor
Who gathers more reviews each month
Included in the weekly report
⚔️ Narjis branch vs competitors
Your branch
4.6 ★
1,240
Competitor A
4.4 ★
980
+0.2
Competitor B
4.8 ★
2,110
−0.2
📈 Competitor B gained 140 reviews this month
Illustrative examples
All features
Instant alert for every review
Stars, branch, customer and the text within minutes of posting, with a button that opens it.
WhatsApp alerts
Alerts and the daily report straight to the branch manager's WhatsApp.
One reputation board
Average rating, new reviews, unanswered negatives and a branch league, with a map.
AI replies in your customer's language
A polite reply in the reviewer's language and your local dialect, with their name and your signature, ready in seconds.
QR cards that bring reviews
A print-ready card per branch: customers scan and review, and you see scans per branch.
Weekly report with complaint causes
Delays, missing items, cold food, staff… which branch slipped and why, with an AI summary and PDF.
Competitor watch
Compare your branch with the competitor next door and see who is gaining each month.
Daily report on your phone
Every evening: today's summary, best and weakest branch, and negatives waiting for a reply.
Reply from one place
Copy the suggested reply in one tap and open the review on Google Maps to paste and post it.
Team and roles
Owner, operations manager, viewer and Telegram groups. Everyone sees just what they need.
Multiple brands
More than one brand? Group branches by brand and compare them.
Your data is protected
Each company's data is separate, Google keys are encrypted, and we never share your data.
Every plan starts with a 7-day free trial, no card needed. Prices in Saudi riyals.
FAQ
Do I need to connect a Google account to start?
No. A Google Maps link per branch is enough and monitoring starts within minutes.
How long does setup take?
About 5 minutes: sign up, paste branch links, link Telegram with one tap. The first read of each branch saves existing reviews quietly; after that every new one reaches you.
Do alerts come on WhatsApp?
Yes, from the Growth plan: every review alert and the daily report to your managers' numbers, within a monthly message allowance. Telegram is in every plan.
How do the QR cards bring more reviews?
Print one card per branch and place it at the counter. Customers scan it to open the branch's Google review page, and you see scans per branch.
Are AI replies posted automatically?
No. AI suggests a reply in the reviewer's own language, and in your country's dialect for Arabic reviews (Saudi, Gulf, Egyptian, Levantine or MSA); you review, edit and post it. Nothing is posted in your name without you.
How do alerts arrive, and who gets them?
On Telegram: to you, any team member, or a team group with the bot added. You choose: all reviews, or only negative ones (1–3 stars).
Does it work for businesses other than restaurants?
Yes. Any business with locations on Google Maps: cafés, clinics, salons, car services, retail, hotels.
What happens after the free trial?
Pick the plan that fits your branch count and pay from the dashboard in a minute by card or Apple Pay; your plan turns on at once. Your branches and data stay as they are. No card needed for the trial. During the trial alerts reach you on Telegram and email; AI replies and WhatsApp alerts start with a paid plan.
Is my data safe?
Each company's data is fully separated, Google keys are encrypted, and we never sell or share your data. You can ask to delete your account any time.
I have more than 30 branches. Is it a fit?
Yes. The Enterprise plan has no branch limit, with reports per brand and region. Contact us for a quote.
Can I compare my branches with competitors?
Yes, on the Business plan: add the competitor's Google Maps link and we track its rating and reviews against your branch.
Try Thaqiba on your branches today
7 days free · no card needed. Or talk to us and we’ll set it up with you.